Ordering

Customer service personnel are available between the hours of 9:00 a.m. to 6:00 pm (Eastern Standard Time) Monday thru Friday.
To place an order, please go online www.wasatchT.com, call 1-800-544-9096 or fax orders at (404) 634 –1338.

When ordering please have the following information available:

Change in Prices

Prices are subject to change without notice. All goods will be shipped at price in effect at time of shipping. All prices apply to cash, COD, or net terms orders only. Due to frequent price fluctuations, we encourage you to go online or call for current pricing.

Pricing

All prices on the website are CASE PRICES, even though you may be ordering just a few pieces. This is our way of saying THANK YOU for shopping at wasatchT.com.

Terms

All orders will be shipped C.O.D. (Cashier’s Check or Money Order). Company checks will be accepted upon prior approval of COMPANY CHECK APPLICATION. NET TERMS are available with approved credit. Dishonored or NSF checks will be subject to a $35.00 fee. We also accept MasterCard, Visa, Discover and American Express cards, upon completion of our credit card authorization form and receipt of credit card and driver’s license copies. Credit cards must be present for pick up customers.

Availability

Some styles, colors & sizes are not stock items, available only with Special Order/Drop Ship.

Shipping

All orders received by Wasatch Tees of Atlanta will be shipped F.O.B. Atlanta GA. Orders received by phone or fax by 4:00 PM EST, will be shipped the same day via U.P.S unless specified to be otherwise.(provided we do not have more orders than normal or situations beyond our control) Please allow an extra day for Truck shipments. Wasatch will not be responsible for lost or delayed orders. Freight charges include handling charges.

Drop ship Orders

It is the customers responsibility to inform their embellishers of the exact style, color and sizes they are being sent. Verification of correct product receipt should be made prior to decoration. Processed, printed, embroidered, decorated or washed garments are not returnable. Wasatch cannot and will not be responsible for discrepancies in the order received by parties other than invoiced customer.

Returns

All returns must be approved with an authorization number prior to returning or they will not be accepted. No returns will be accepted after 30 days for any reason, whatsoever. On all returned goods a credit will be issued to your account towards future purchases. No CASH refund will be given. All returns are subject to 15% restocking charges, minimum $20.00. Please include a copy of the invoice to ensure proper credit in a timely manner. The credit process for returns is normally 2 weeks. No returns will be accepted on special order items, closeouts and discontinued items. It is the customer’s responsibility to inspect the merchandise. Decorated or washed garments are not returnable. Wasatch will not reimburse for any decoration cost on defective merchandise or items shipped incorrectly.
All unclaimed or refused shipments are subject to a 15% restocking fee along with freight and C.O.D. charges, minimum $20.00.

Special Order / Drop Ship

Wasatch is pleased to announce our Special Order/Drop ship program. Special orders can be drop shipped directly from the Mill. All special orders will be invoiced separately. All drop ship orders usually ship the next business day if the goods are in stock. Since we have no control over when the Mill actually processes orders, please allow 2 to 3 business days for your order to ship.
UNFORTUNATELY SPECIAL / DROP SHIP ORDER ITEMS ARE NOT RETURNABLE OR EXCHANGEABLE.

CLAIMS

Claims of shortages, price discrepancies or defective merchandise must be made within (2) days of receipt of merchandise. Damaged shipments must be reported to the UPS driver or noted on the bill of lading at the time of receipt.

Additions to Orders

All orders are considered firm order at the time of placement. Any addition to orders already placed will be treated as a new order and will be billed and shipped separately.

Pick up Orders

Orders may be picked up between 9:00 a.m. to 4:00 p.m EST;
Monday thru Thursday and Friday 9:00 a.m. to 1:00 p.m.; and
3:00 p.m. to 5:00 p.m.
(NO SHIPPING, RECEIVING OR PICK UP ORDERS ON FRIDAY BETWEEN 1:00 p.m. TO 3:00 p.m.). Pick up orders not picked up within 72 hours will be subject to restocking charges of 15% or $20.00, whichever is greater and will be considered as cancelled.

Sales Tax Exempt Sales

To receive sales tax exemption, all companies or individuals must have a completed Sales and Use Tax Certificate of Exemption form on file.

Minimum Orders

A $5.00 handling charge will be applied to any order under $50.00. NO EXCEPTIONS.

Other Terms & Conditions

Wasatch gives no warranty for the merchandise, expressed or implied, including the warranties of merchantability, fitness for a particular purpose description, or quality. In no event shall Wasatch be liable for any indirect, special, or consequential damages, or for loss of anticipated profits on any claim of any kind resulting from any order with Wasatch. Availability of merchandise is subject to change or discontinuance without notice. All information provided by the suppliers to Wasatch is deemed reliable, but without any warranty by Wasatch, Wasatch has no responsibility for a manufacturer’s inability to supply merchandise. All the weights and sizes mentioned in the catalog, price list and web pages are approx. These terms and conditions apply to all purchases from Wasatch, and are in addition to any terms and conditions included in any Credit Applications provided to Wasatch. The terms “Wasatch” means Wasatch Tees of Atlanta, its predecessor companies, and its operating subsidiaries that exist now or may exist in the future. Wasatch reserves the right to change any of the above policies and procedures at any time without prior-notice. All rights of the parties in connection with the purchase of goods from Wasatch shall be governed exclusively by the laws of the State of Georgia.

Errors in Orders

Due to the nature of order processing and the human involvement, it is impossible to avoid mistakes. In case you receive an order which is not what you have ordered, we will be glad to replace the merchandise upon receiving back the original goods. If you want us to ship the order, before you return the original order, this will be considered a NEW ORDER and you will be charged for the 2nd order. Your account will be credited once we receive the merchandise back.

Canceling an Order

If an order is cancelled after its been pulled and packed, weather shipped or not, a $20.00 or 15% restocking fee, whichever is greater, will be applied to the account. For Pick up customers, all orders must be picked up within 72 hours. A reminder call is made as a courtesy, not as a mandatory call, before restocking the goods.

We periodically monitor and may record sales calls for quality assurance and training purposes.

NOTE: All logos used on this website and in our catalog are to show embroidery & screen imprinting reproduction ability only. They are not meant to be advertisements nor are these items for sale or to be sold to anyone other than the parties expressly authorized by the owner of such logo designs.